YEAR 7 REPORT FINAL - page 24

page 23
Student Centered: Tutoring Center
References, Rationale, Indicators, and Indicator Benchmarks:
Table 6 Student Centered: Tutoring Center Objectives, Rationale, Indicators, and Benchmarks
Reference Rationale
Indicator
Benchmark
2-C-01
To ensure that data is
available to be used in
the annual Perkins
grant proposal.
Number of contact hours
annually per unduplicated
headcount.
6 hours.
2-C-02
Tutors need feedback
on how well they are
meeting student needs.
Student satisfaction surveys.
Student satisfaction
of services offered
through the
Tutoring Center will
be 3.0 or higher on
student survey.
2-C-03
To ensure the Center is
meeting the needs of
students.
Percentage of students
satisfied.
80 % satisfaction
(*FY 2015
benchmark at
95%).
Student Centered: IT
References, Rationale, Indicators, and Indicator Benchmarks:
Table 7 Student Centered: IT Objectives, Rationale, Indicators, and Benchmarks
Reference Rationale
Indicator
Benchmark
2-D-01
Students need support
for the technology used
in their education.
Information Technology
services meet the
expectations of students.
Student satisfaction
ratings report less
than a 1.0 gap
between
importance and
satisfaction.
2-D-02
Faculty need support for
the technology they use
in teaching.
Information technology
services meet the
expectations of students,
faculty, and staff.
Customer
satisfaction levels
at or above 90%.
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