Online classes have deadlines and due dates just like classes on campus. Be prepared for the worst. Have a back up plan in mind in case your computer crashes or you lose your primary internet connection. There are computers available for student use on campus in the library and computer labs. See if you can think of other options. What about the public library? Maybe a friend or relative can help you out?
All online students should be ready with a backup plan and know what to do if technology fails. Here are a few resources to help you successfully navigate technology issues as an online student.
Blackboard Learn Access
The best way to access Blackboard is: https://cei.blackboard.com/. If there is a major outage that affects all classes, instructors will be notified. Check with your instructors for any updates on course deadlines or if you experience an issue with your course or class related activities or materials.
Online Course Problems
If you ever experience a technology failure within your online course (like a quiz or assignment that won’t submit) contact your instructor before contacting the IT Help Desk to explain the issue you are having with Blackboard. The best way to contact your instructor is always through Blackboard email. If Blackboard is down, check the staff directory for their CEI email and phone information.
Student Help Desk
Are online courses right for you? Take this quick survey to find out!
Ryan Faulkner, EdD
Office Hours: 8am to 5pm