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State Complaint Resolution

College of Eastern Idaho (CEI) strives to resolve all student complaints in a fair and expedient manner. CEI distance education students wishing to file a formal complaint must first seek resolution through CEI’s institutional appeals and grievance procedures.

  • Complaints associated with the College of Eastern Idaho should first be directed to the appropriate university office/department involved with the concern. See the link above for guidance on filing a complaint.
  • Students not satisfied with the outcome of the university’s resolution may file an appeal with the Idaho State Board of Education (ISBOE). ISBOE Student Complaint Procedures.
  • If you are an active United States military service member, veteran, or a family member of a current military service member or a veteran, the Department of Defense may review your complaint.
  • College of Eastern Idaho’s regional accrediting agency, the Northwest Commission on Colleges and Universities will consider complaints regarding CEI but requires evidence that all institutional grievance policies have been exhausted and that the reported conditions be substantially documented and directly related to the Commission’s eligibility requirements, standards, and policies.
  • The U.S. Department of Education requires we provide you with contacts from other states whom you can contact in case you have an issue. The list below provides contact information for all 50 states, the District of Columbia, and Puerto Rico.

Out-of-state complaints process

Distance students residing outside of Idaho may, after exhausting internal avenues at CEI, can file a formal complaint with their home State's authorizing agency using the links below:

Alabama

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
www.accs.cc/index.cfm/school-licensure/complaints

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
acpe.alaska.gov/About_Us/Consumer_Protection

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Room 260
Phoenix, AZ 85007
ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201
www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC Rules and Regulations/APPENDIXJ.pdf

California

California Department of Consumer Affairs
Consumer Information Center
165 North Market Blvd., Suite N-112
Sacramento, CA 95834
https://www.dca.ca.gov/consumers/complaints/oos_students.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
highered.colorado.gov/Academics/Complaints

Connecticut

Connecticut Office of Higher Education
61 Woodland St.
Hartford, CT 06106
www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Department of Education
401 Federal St.
Dover, DE 19901
www.doe.k12.de.us
https://www.doe.k12.de.us/cms/lib/DE01922744/Centricity/Domain/158/PBTS%20Complaint%20Form.pdf

District of Columbia

District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First St. NE
9th floor
Washington, DC 20002
https://osse.dc.gov/service/higher-education-licensure-commission-helc

Florida

Florida Commission for Independent Education
325 W. Gaines St.
Suite 1414
Tallahassee, FL 32399-0400
www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, #220
Tucker, GA 30084-5334
www.gnpec.org
gnpec.georgia.gov/student-complaint-forms

Hawaii

Hawaii Postsecondary Education Authorization Program
P.O. Box 2360
Honolulu, HI 96804
cca.hawaii.gov/hpeap/student-complaint-process

Idaho

Idaho State Board of Education
650 W. State St.
P.O. Box 83720
Boise, ID 83720-0037
www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education
431 E. Adams, 2nd Floor
Springfield, IL 62701-1404
Richard Tapia
Institutional Complaint Hotline: 217-557-7359
info@ibhe.org

Indiana

Indiana Commission for Higher Educatio
www.in.gov/che/2744.htm

Iowa

Iowa Student Aid Commission
603 E. 12th St., 5th floor
Des Moines, IA 50319
info@iowacollegeaid.gov www.iowacollegeaid.gov/content/constituent-request-review

Kansas

Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, #320
Frankfort, KY 40601-7512
cpe.ky.gov/campuses/complaintform

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
http://www.regents.la.gov/subhome/students

Maine

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
harry.osgood@maine.gov

Maryland

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21212
410-528-8662/888-743-0823 (toll free)
https://mhec.maryland.gov/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20-%20MJK%20Revisions.pdf

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
www.mass.edu/forstufam/complaints/complaintform.asp

Michigan

Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30718
Lansing, MI 48909
www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396-139958--,00.html

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson St.
P.O. Box 1469
Jefferson City, MO 65102-1469
dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System
2500 Broadway St.
P.O. Box 203201
Helena, MT 59620-3201
https://mus.edu/MUS-Statement-of-Complaint-Process.html

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
140 N. Eighth St.
Lincoln, NE 68509-5005
nebraskalegislature.gov/laws/statutes.php?statute=85-2418

Nevada

Nevada Commission on Postsecondary Education
8778 S. Maryland Parkway, Suite 115
Las Vegas, NV 89123
cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%20Fillable.pdf

New Hampshire

New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301-3494
https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Jersey Division of Consumer Affairs
124 Halsey St.
Newark, NJ 07102
https://www.njconsumeraffairs.gov/Pages/File-a-Complaint-old.aspx

New Mexico

New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505
hed.state.nm.us/students-parents/student-complaints

New York

New York State Education Department
116 W. 32nd St., 5th floor
New York, NY 10001
http://www.acces.nysed.gov/bpss/student-rights

North Carolina

North Carolina Community College System Office of Proprietary Schools
200 W. Jones St.
Raleigh, NC 27603
www.nccommunitycolleges.edu/complaint-procedures-and-forms

North Dakota

North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave., Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov

North Dakota Consumer Protection and Antitrust Division
Office of Attorney General
Gateway Professional Center
Parrell D. Grossman, Director
1050 E. Interstate Ave., Suite 200
Bismarck, ND 58503-5574
701-328-5570
pgrossman@nd.gov

Ohio

Ohio State Board of Career Colleges and Schools
30 E. Broad St., 24th Floor
Columbus, OH 43215
scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
www.okhighered.org/resources/Student-Complaint-Form

Oregon

Oregon Office of Degree Authorization
775 Court St. NE
Salem, OR 97301
www.oregon.gov/highered/about/Pages/complaints.aspx

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en

Pennsylvania

Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333
www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Puerto Rico

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
Mrs. Carmen L. Berrios Rivera
Executive Director
Puerto Rico Council on Education
787-641-7100
cberrios@ce.pr.gov

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington St., Suite 524
Providence, RI 02903
www.ribghe.org/8a1031912.pdf

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
https://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501-2545
https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/ComplaintForm-SD-SARA.pdf#search=complaint

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Highway 14, Suite 3
Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/links/student-complaints/

Utah

Utah Division of Consumer Protection
160 E. 300 South
Salt Lake City, UT 84111
https://dcp.utah.gov/complaints/index.html

Vermont

Vermont State Board of Education
219 N. Main St., Suite 402
Barre, VT 05641
AOE.EdInfo@state.vt.us

Vermont Attorney General’s Office
109 State St.
Montpelier, VT 05609-1001
www.uvm.edu/president/university-vermont-complaint-procedure

Virginia

State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
https://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington

Washington Workforce Training and Education Coordinating Board
128 10th Ave. SW
P.O. Box 43105
Olympia, WA 98504-3105
www.wtb.wa.gov/private-career-schools/school-complaints/

West Virginia

Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., East Suite 700
Charleston, WV 25301
Phone: 304-558-0261
kbutler@hepc.wvnet.edu

Wisconsin

Wisconsin Educational Approval Board
201 W. Washington Ave., 3rd floor
Madison, WI 53703
http://www.heab.state.wi.us/dlab/students.html

Wyoming

Wyoming Department of Education
2300 Capitol Ave.
Hathaway Building, 2nd floor
Cheyenne, WY 82002-0050
https://edu.wyoming.gov/blog/2018/12/06/student-complaint-form/

For additional assistance pertaining to CEI Online Learning authorization and compliance, please contact the Office of Online Learning Office.

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Helpful Links

Contact

Ryan Faulkner, EdD
Director 
208-535-5417

Jennifer Taylor
Instructional Designer
208-535-5632

Connor Spurling
Instructional Designer
208-535-5638

Office Hours: 8am to 5pm
ceionlinelearning@cei.edu

College of Eastern Idaho, 208.524.3000, 1600 S 25th E, Idaho Falls, ID 83404

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