State Complaint Resolution

College of Eastern Idaho (CEI) strives to resolve all student complaints in a fair and expedient manner. CEI distance education students wishing to file a formal complaint must first seek resolution through CEI’s institutional appeals and grievance procedures.

  • Complaints associated with the College of Eastern Idaho should first be directed to the appropriate university office/department involved with the concern. See the link above for guidance on filing a complaint.
  • Students not satisfied with the outcome of the university’s resolution may file an appeal with the Idaho State Board of Education (ISBOE). ISBOE Student Complaint Procedures.
  • If you are an active United States military service member, veteran, or a family member of a current military service member or a veteran, the Department of Defense may review your complaint.
  • College of Eastern Idaho’s regional accrediting agency, the Northwest Commission on Colleges and Universities will consider complaints regarding CEI but requires evidence that all institutional grievance policies have been exhausted and that the reported conditions be substantially documented and directly related to the Commission’s eligibility requirements, standards, and policies.
  • The U.S. Department of Education requires we provide you with contacts from other states whom you can contact in case you have an issue. The list below provides contact information for all 50 states, the District of Columbia, and Puerto Rico.


Out-of-state complaints process

Distance students residing outside of Idaho may, after exhausting internal avenues at CEI, can file a formal complaint with their home State's authorizing agency using the links below:


State Contact Website URL
Alabama

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000

https://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf
Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505

https://acpe.alaska.gov/ConsumerProtection
Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Room 260
Phoenix, AZ 85007

ppse.az.gov/complaint
Arkansas

Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201

https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/
California

California Department of Consumer Affairs
Consumer Information Center
165 North Market Blvd., Suite N-112
Sacramento, CA 95834

https://www.dca.ca.gov/consumers/complaints/oos_students.shtml
Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202

https://highered.colorado.gov/educators/administration/state-authorization-reciprocity-agreement-sara
Connecticut

Connecticut Office of Higher Education
61 Woodland St.
Hartford, CT 06106

www.ctohe.org/StudentComplaints.shtml
Delaware

Delaware Department of Education
401 Federal St.
Dover, DE 19901

www.doe.k12.de.us
https://www.doe.k12.de.us
District

District of Columbia Office of the State Superintendent of Education, Education Licensure Commission 810 First St. NE
9th floor
Washington, DC 20002

osse.dc.gov/service/higher-education-licensure-commission-helc
Florida

Florida Commission for Independent Education
325 W. Gaines St.
Suite 1414
Tallahassee, FL 32399-0400

fldoe.org/sara/complaint-process.stml
Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, #220
Tucker, GA 30084-5334

gnpec.org
gnpec.georgia.gov/student-complaint-forms
Hawaii

Hawaii Postsecondary Education Authorization Program
P.O. Box 2360
Honolulu, HI 96804

cca.hawaii.gov/hpeap/student-complaint-process
Idaho

Idaho State Board of Education
650 W. State St.
P.O. Box 83720
Boise, ID 83720-0037

boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois

Illinois Board of Higher Education
431 E. Adams, 2nd Floor
Springfield, IL 62701-1404
Institutional Complaint Hotline: 217-557-7359

www.ibhe.org/sara.html
Indiana

Indiana Commission for Higher Education

www.in.gov/che/2744.htm
Iowa

Iowa Student Aid Commission
603 E. 12th St., 5th floor
Des Moines, IA 50319

iowacollegeaid.gov/StudentComplaintForm
Kansas

Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368

kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, #320
Frankfort, KY 40601-7512

cpe.ky.gov/campuses/complaintform
Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677

regents.la.gov/students-parents/student-complaint-process/
Maine

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023

www.maine.gov/doe/learning/highered/sara
Maryland

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21212
410-528-8662/888-743-0823 (toll free)

mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

mass.edu/forstufam/complaints/complaintform.asp
Michigan

Michigan Department of Labor and Economic Opportunity's Office of Employment & Training
201 N. Washington Square
Lansing, Michigan 48913
Phone: 517-335-4000
Fax: 517-241-9846

www.michigan.gov/leo/0,5863,7-336-94422_95539_2739---,00.html
Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri

Missouri Department of Higher Education
205 Jefferson St.
P.O. Box 1469
Jefferson City, MO 65102-1469

dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana

Montana University System
2500 Broadway St.
P.O. Box 203201
Helena, MT 59620-3201

mus.edu/MUS-Statement-of-Complaint-Process.html
Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
140 N. Eighth St.
Lincoln, NE 68509-5005

ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada

Nevada Commission on Postsecondary Education
8778 S. Maryland Parkway, Suite 115
Las Vegas, NV 89123

cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%20Fillable.pdf
New Hamshire

New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301-3494

my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx
New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625

www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Mexico

New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505

hed.state.nm.us/students-parents/student-complaints
New York

New York State Education Department
116 W. 32nd St., 5th floor
New York, NY 10001

www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university
North Carolina

North Carolina Post-Secondary Education Complaints
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu
(919) 962-4558

www.northcarolina.edu/post-secondary-education-complaints/
North Dakota

North Dakota University System Director of Academic Affairs & Workforce Innovation
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230

ndus.edu/state-authorization-sara/
Ohio

Ohio Department of Higher Education
25 South Front Street,
Columbus, OH, 43215, US

www.ohiohighered.org/students/complaints
Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

www.okhighered.org/current-college-students/complaints.shtml
Oregon

Oregon Office of Degree Authorization
775 Court St. NE
Salem, OR 97301

www.oregon.gov/highered/about/Pages/complaints.aspx www.justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en
Pennsylvania

Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333

https://www.education.pa.gov (pdf)
Puerto Rico

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
Mrs. Carmen L. Berrios Rivera
Executive Director
Puerto Rico Council on Education
787-641-7100

cberrios@ce.pr.gov
https://agencias.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_Complaint_Process.pdf
Rhode Island

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick, RI 02886
Phone: 401-736-1100

www.riopc.edu/page/student_complaint/
South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201

che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
South Dakota

South Dakota Board of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Highway 14, Suite 3
Pierre, SD 57501-8053

www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/ComplaintForm-SD-SARA.pdf#search=complaint
www.consumer.sd.gov/complaintform.aspx
Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243

tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752

thecb.state.tx.us/links/student-complaints/
Utah

Utah System of Higher Education
The Gateway
60 South 400 West
Salt Lake City, Utah 84101

ushe.edu/office-of-commissioner/state-authorization-ut-sara/
Vermont

Vermont State Board of Education
219 N. Main St., Suite 402
Barre, VT 05641

Vermont Attorney General’s Office
109 State St.
Montpelier, VT 05609-1001

AOE.EdInfo@state.vt.us
www.uvm.edu/president/university-vermont-complaint-procedure
Virginia

State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219

communications@schev.edu
https://www.schev.edu/index/students-and-parents/resources/student-complaints
Washington

Washington Student Achievement Council
info@wsac.wa.gov
(360) 753-7800

https://wsac.wa.gov/student-complaints
West Virginia

Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., East Suite 700
Charleston, WV 25301
Phone: 304-558-0261

kbutler@hepc.wvnet.edu
https://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
Wisconsin

Wisconsin Educational Approval Board
201 W. Washington Ave., 3rd floor
Madison, WI 53703

heab.state.wi.us/dlab/students.html
Wyoming

Wyoming Department of Education
2300 Capitol Ave.
Hathaway Building, 2nd floor
Cheyenne, WY 82002-0050

edu.wyoming.gov/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf

For additional assistance pertaining to CEI Online Learning authorization and compliance, please contact the Office of Online Learning Office.

Ryan Faulkner, EdD
Dean 
208-535-5417
ryan.faulkner@cei.edu

Daphne Tseng
Instructional Designer
208-535-5632
daphne.tseng@cei.edu

Aimee Reeder
Instructional Designer
aimee.reeder@cei.edu

Mickinzie Johnson
Senior Instructional
Technology Coordinator
mk.johnson@cei.edu

Office Hours: 8am to 5pm
ceionlinelearning@cei.edu