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Programs of Study / Online Learning

State Complaint Resolution

College of Eastern Idaho (CEI) strives to resolve all student complaints in a fair and expedient manner. CEI distance education students wishing to file a formal complaint must first seek resolution through CEI’s institutional appeals and grievance procedures.

  • Complaints associated with the College of Eastern Idaho should first be directed to the appropriate university office/department involved with the concern. See the link above for guidance on filing a complaint.
  • Students not satisfied with the outcome of the university’s resolution may file an appeal with the Idaho State Board of Education (ISBOE). ISBOE Student Complaint Procedures.
  • If you are an active United States military service member, veteran, or a family member of a current military service member or a veteran, the Department of Defense may review your complaint.
  • College of Eastern Idaho’s regional accrediting agency, the Northwest Commission on Colleges and Universities will consider complaints regarding CEI but requires evidence that all institutional grievance policies have been exhausted and that the reported conditions be substantially documented and directly related to the Commission’s eligibility requirements, standards, and policies.
  • The U.S. Department of Education requires we provide you with contacts from other states whom you can contact in case you have an issue. The list below provides contact information for all 50 states, the District of Columbia, and Puerto Rico.

Out-of-state complaints process

Distance students residing outside of Idaho may, after exhausting internal avenues at CEI, can file a formal complaint with their home State's authorizing agency using the links below:


Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000


Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505


Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Room 260
Phoenix, AZ 85007


Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201 Rules and Regulations/APPENDIXJ.pdf


California Department of Consumer Affairs
Consumer Information Center
165 North Market Blvd., Suite N-112
Sacramento, CA 95834


Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202


Connecticut Office of Higher Education
61 Woodland St.
Hartford, CT 06106


Delaware Department of Education
401 Federal St.
Dover, DE 19901

District of Columbia

District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First St. NE
9th floor
Washington, DC 20002


Florida Commission for Independent Education
325 W. Gaines St.
Suite 1414
Tallahassee, FL 32399-0400


Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, #220
Tucker, GA 30084-5334


Hawaii Postsecondary Education Authorization Program
P.O. Box 2360
Honolulu, HI 96804


Idaho State Board of Education
650 W. State St.
P.O. Box 83720
Boise, ID 83720-0037


Illinois Board of Higher Education
431 E. Adams, 2nd Floor
Springfield, IL 62701-1404
Richard Tapia
Institutional Complaint Hotline: 217-557-7359


Indiana Commission for Higher Educatio


Iowa Student Aid Commission
603 E. 12th St., 5th floor
Des Moines, IA 50319


Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368


Kentucky Council on Postsecondary Education
1024 Capital Center Drive, #320
Frankfort, KY 40601-7512


Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677


Maine Department of Education
23 State House Station
Augusta, ME 04333-0023


Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21212
410-528-8662/888-743-0823 (toll free)


Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108


Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30718
Lansing, MI 48909,4601,7-154-35299_61343_35395_35396-139958--,00.html


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453


Missouri Department of Higher Education
205 Jefferson St.
P.O. Box 1469
Jefferson City, MO 65102-1469


Montana University System
2500 Broadway St.
P.O. Box 203201
Helena, MT 59620-3201


Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
140 N. Eighth St.
Lincoln, NE 68509-5005


Nevada Commission on Postsecondary Education
8778 S. Maryland Parkway, Suite 115
Las Vegas, NV 89123

New Hampshire

New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301-3494

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625

New Jersey Division of Consumer Affairs
124 Halsey St.
Newark, NJ 07102

New Mexico

New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505

New York

New York State Education Department
116 W. 32nd St., 5th floor
New York, NY 10001

North Carolina

North Carolina Community College System Office of Proprietary Schools
200 W. Jones St.
Raleigh, NC 27603

North Dakota

North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave., Dept. 270
Bismarck, ND 58505-0610

North Dakota Consumer Protection and Antitrust Division
Office of Attorney General
Gateway Professional Center
Parrell D. Grossman, Director
1050 E. Interstate Ave., Suite 200
Bismarck, ND 58503-5574


Ohio State Board of Career Colleges and Schools
30 E. Broad St., 24th Floor
Columbus, OH 43215


Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104


Oregon Office of Degree Authorization
775 Court St. NE
Salem, OR 97301

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096


Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333

Puerto Rico

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
Mrs. Carmen L. Berrios Rivera
Executive Director
Puerto Rico Council on Education

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington St., Suite 524
Providence, RI 02903

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Highway 14, Suite 3
Pierre, SD 57501-8053


Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243


Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752


Utah Division of Consumer Protection
160 E. 300 South
Salt Lake City, UT 84111


Vermont State Board of Education
219 N. Main St., Suite 402
Barre, VT 05641

Vermont Attorney General’s Office
109 State St.
Montpelier, VT 05609-1001


State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219


Washington Workforce Training and Education Coordinating Board
128 10th Ave. SW
P.O. Box 43105
Olympia, WA 98504-3105

West Virginia

Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., East Suite 700
Charleston, WV 25301
Phone: 304-558-0261


Wisconsin Educational Approval Board
201 W. Washington Ave., 3rd floor
Madison, WI 53703


Wyoming Department of Education
2300 Capitol Ave.
Hathaway Building, 2nd floor
Cheyenne, WY 82002-0050

For additional assistance pertaining to CEI Online Learning authorization and compliance, please contact the Office of Online Learning Office.

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Ryan Faulkner, EdD

Jennifer Taylor
Instructional Designer

Connor Spurling
Instructional Designer

Evan Peterson
Instructional Designer

Office Hours: 8am to 5pm

College of Eastern Idaho, 208.524.3000, 1600 S 25th E, Idaho Falls, ID 83404

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