Meet the Counseling Staff

Hailey Holland, LCSW, began her career at CEI in 2016 with the Center for New Directions. In 2020, she stepped into the role of Counseling Center Director. In her work with students, Hailey uses an eclectic, person-centered approach that draws from Acceptance and Commitment Therapy (ACT), EMDR, CBT, Solution-Focused Therapy, and more to help students manage stress, build resilience, and move toward meaningful change. Hailey enjoys seeing students move closer to the life they want for themselves. She finds it deeply meaningful to help students recognize their own strengths, learn to love themselves, and realize just how awesome they truly are. Hailey also believes that laughter can be an important part of the therapeutic process. Hailey earned her Bachelor’s Degree in Social Work from BYU-Idaho, and her Master’s also in Social Work from Northwest Nazarene University. Outside of her work at CEI, Hailey enjoys spending time with her husband and her two high-energy children, as well as various crafting activities (or more accurately, collecting craft supplies).

Kayla Crall, LCSW, is a licensed clinical social worker dedicated to empowering individuals through compassionate, evidence-based care. She earned her Master’s Degree in Social Work from the University of Denver in May 2021 and became a Licensed Clinical Social Worker (LCSW) in October 2024. She holds a Bachelor's Degree in Psychology with a minor in Sociology and an emphasis in Criminology from Idaho State University, earned in May 2015. With a strong foundation in both clinical knowledge and social systems, Kayla integrates a range of therapeutic approaches tailored to meet the unique needs of each client. Her practice is grounded in person-centered therapy, ensuring clients feel seen, heard, and respected. She also incorporates Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Adlerian Theory, Solution-Focused Therapy (SFT), Motivational Interviewing (MI), and mindfulness-based techniques. Kayla works with individuals navigating a wide array of challenges, including anxiety, depression, trauma, relationship issues, and life transitions. Her collaborative and strengths-based approach fosters personal growth, resilience, and lasting change. Outside of her professional work, Kayla enjoys spending time with her husband, Michael, along with their two dogs and two cats. She finds joy and renewal in nature—whether walking along the river, camping, or enjoying any outdoor adventure. She also loves traveling and exploring new places, and embraces creativity and play through her unique hobby of mermaiding.

Pamala LeVan (affectionately known at CEI as “Pamalapedia”) spent 16 years running a home daycare before completing the EITC Office Specialist program, where she gained valuable experience as a work-study in both the Business Office and the Adult Learning Center. She began working at the college in 2002 and dedicated the next 22 years to the Student Affairs office, taking on a wide variety of roles over the years. One of the most rewarding parts of her career has been seeing former daycare kids return—now bringing their own children to begin college. In Fall 2024, Pamala embraced a new chapter by joining the CEI Counseling Center, where she continues her passion for supporting and encouraging students. A proud single mom to three sons and grateful “Grammy” to one beautiful granddaughter, Pamala is rarely found without a book in hand—or in her ears. Happiness, for Pamala, is a Diet Coke in hand, an iced coffee nearby, and time spent with her spoiled Mama’s dog, Turk. She loves crafts, including painting and hiding kindness rocks with her family as a fun way to brighten the community.